Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. This guide walks you through the full process of getting started, understanding key features, and navigating bonus terms, with a focus on the platform’s mobile experience.
Getting Ready
A smooth start begins with a few quick preparations. Completing this checklist will prevent delays with account verification and ensure a seamless registration. Have the following ready:
- Valid Photo ID: A government-issued document like a driver’s license or passport is required for identity verification (KYC).
- Proof of Address: A recent utility bill or bank statement (not older than 3 months) with your name and residential address.
- Payment Method: Have your preferred deposit method (credit card, e-wallet, or bank account details) on hand.
- Secure Connection: Ensure you are on a private, secure Wi-Fi network, not public Wi-Fi, to protect your personal data during the sign-up process.
- Updated Device: Whether using a desktop or mobile device, make sure your browser or operating system is updated to the latest version for optimal security and performance.
Creating Your Account
Follow these steps to create and verify your account securely. Account creation is a one-time process, but it’s crucial to provide accurate information to avoid issues with withdrawals later.
- Initiate Registration: Navigate to the official website to begin. Click the ‘Sign Up’ or ‘Join Now’ button prominently displayed on the homepage. You will be asked to provide basic details such as your full name, date of birth, email address, and residential address. It is vital this information matches your official ID documents.
- Set Login Credentials: Create a unique username and a strong password. A strong password should include uppercase and lowercase letters, numbers, and special characters. Enable two-factor authentication (2FA) if the platform offers it for an added layer of security on your PointsBet login.
- Complete Verification (KYC): After registration, you will need to verify your identity. This usually involves uploading clear photos or scans of your ID and proof of address. The process can take anywhere from a few hours to a couple of business days. You cannot make withdrawals until this step is complete.
- Make Your First Deposit: Once verified, navigate to the cashier. Choose your preferred payment method, enter the deposit amount, and confirm the transaction. Many payment methods offer instant crediting. Remember to check if you need to activate a welcome bonus offer manually, often by entering a bonus code or opting in during the deposit process. For a smooth start, you can use Pointsbet app.
- Explore Responsible Gambling Tools: Before you start playing, locate the responsible gaming section in your account settings. Consider setting daily, weekly, or monthly deposit limits to manage your spending from the outset.
Mobile App
The platform offers a dedicated mobile experience through a progressive web app (PWA). This is a browser-based application that functions like a native app but is accessed directly through your phone’s web browser, such as Safari or Chrome.
To install it, simply visit the site on your mobile browser and follow the prompt to ‘Add to Home Screen.’ This will create an icon on your device, providing one-tap access without needing to download anything from an app store. The interface is optimized for touch screens, with easy navigation for sports betting, casino games, account management, and customer support. A key advantage of the PWA is that it receives updates automatically, so you always have the latest version.
This video provides a visual walkthrough of the mobile interface and features.
How Bonuses Work
Bonuses are a common feature, but their terms and conditions dictate how they can be used and converted into withdrawable cash. The most critical component is the wagering requirement, often called ‘playthrough.’
Let’s examine a typical ‘100% Deposit Match Bonus up to $200’ with a 30x wagering requirement on the bonus amount.
- Deposit: You deposit $100.
- Bonus Credited: You receive a $100 bonus, giving you a total balance of $200.
- Wagering Requirement: 30 x $100 (bonus amount) = $3,000.
- Game Contribution: Not all games contribute 100% to the wagering. Slots might contribute 100%, while table games like blackjack might contribute only 10% or 5%. If you play only blackjack at a 10% contribution rate, you would need to wager $30,000 to clear the requirement.
- Maximum Bet Rule: While playing with bonus funds, there is often a maximum bet limit, such as $5. Placing a bet higher than this can void the bonus and any winnings from it.
- End Result: You must wager the full $3,000 (on 100%-contributing games) before the bonus money and any winnings generated from it become withdrawable.
Pointsbet app
| Component | Example Value | Calculation Impact |
|---|---|---|
| Deposit | $100 | Base funds |
| Bonus Match | 100% | Adds $100 bonus |
| Wagering Requirement | 30x (Bonus) | Must wager $3,000 |
| Total Balance | $200 | Starting balance |
| Required Turnover | $3,000 | Amount to wager to unlock |
Need to Know
This section answers common technical and procedural questions players encounter.
What happens if I forget my login password?
On the login page, click the ‘Forgot Password’ link. You will be prompted to enter the email address associated with your account. A password reset link will be sent to that email. This link is typically valid for a limited time (e.g., 24 hours). Follow the instructions to create a new, strong password.
Why was my withdrawal declined?
The most common reasons are incomplete KYC verification, attempting to withdraw before meeting bonus wagering requirements, or using a payment method for withdrawal that differs from your deposit method (anti-money laundering policy). Always ensure your account is fully verified and all bonus conditions are met before requesting a withdrawal.
Are my winnings taxed?
Tax liability depends on your jurisdiction. For players in regions where the operator holds a Curacao license, winnings are generally not taxed by the operator. However, you are personally responsible for declaring any gambling winnings to your local tax authorities as per the laws of your country of residence. This differs from jurisdictions like Malta (MGA) where winnings are often tax-free for the player.
Can I use a VPN to access the site?
Using a VPN or any method to mask your true location is strictly prohibited by the terms of service. The platform uses geolocation software to ensure you are within a licensed territory. Attempting to access it from a restricted region can result in immediate account closure and confiscation of any funds, as it violates licensing agreements.
Worth Knowing
All reputable platforms provide tools to help you gamble responsibly. These are not just formalities; they are practical controls you should utilize.
- Deposit Limits: You can set hard limits on how much money you can deposit over a day, week, or month. Once set, these limits cannot be increased until after a cooling-off period (often 24 hours for daily, 7 days for weekly).
- Session Limits & Reality Checks: You can set time-based reminders to pop up during your gaming session, informing you how long you have been playing. Some platforms also allow you to limit your total session time.
- Self-Exclusion: This is the most significant tool. If you feel you need a break, you can choose to self-exclude for a predetermined period (e.g., 6 months, 1 year, 5 years). During this time, you will be unable to access your account to deposit or play. Reinstatement after the period is not automatic and usually requires contacting support.
Taking a systematic approach from the start—preparing your documents, understanding the bonus math, and setting up responsible gambling tools—ensures a safer and more enjoyable experience. Always prioritize security and read the terms associated with any promotional offer.