Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are chasing a lucky pays bonus or simply want to cash out your winnings, understanding the mechanics behind deposits, bonuses, and withdrawals will save you time and frustration.
Prerequisites
- A valid email address and a phone number for verification.
- Proof of identity (passport, national ID, or driver’s licence) and a recent utility bill or bank statement for address verification.
- A secure payment method: credit/debit card, e‑wallet (Skrill, Neteller), or cryptocurrency (Bitcoin, Ethereum).
- Age of at least 18 years (or the legal gambling age in your jurisdiction).
- A stable internet connection and a modern browser or mobile device.
- Understanding of the wagering requirements attached to any lucky pays bonus or lucky pays free spins offer.
Registration
- Navigate to the official site — visit Lucky pays casino and click the “Sign Up” button.
- Fill in the registration form with your full name, date of birth, email, and residential address.
- Choose a secure username and password. Enable two‑factor authentication (2FA) for added security.
- Select your preferred currency and agree to the terms and conditions.
- Verify your email by clicking the link sent to your inbox. Some jurisdictions also require phone verification.
- Complete the KYC process by uploading a copy of your ID and a proof of address. Approval usually takes 24–48 hours.
Bonus Mathematics
Bonuses are the bread and butter of online casinos, but they come with conditions that affect their real value. Let’s break down a typical lucky pays bonus using real numbers.
Example offer: 100% match bonus up to $500 + 50 lucky pays free spins on a slot with a 96% RTP.
Wagering requirement: 35x (bonus + deposit).
Deposit: $200 → Bonus: $200 → Total balance: $400.
Playthrough needed: 35 × ($200 + $200) = 35 × $400 = $14,000.
Expected loss during wagering: $14,000 × (1 – 0.96) = $14,000 × 0.04 = $560.
Net expected value of the bonus: Bonus $200 – Expected loss $560 = −$360.
This means the bonus has a negative expected value unless you are lucky or the game has a higher RTP. However, if you choose slots with 97% RTP, the expected loss drops to $14,000 × 0.03 = $420, making the EV −$220. Always check the game contribution percentages (e.g., slots 100%, table games 10%).
Licence & Player Protection
Lucky Pays casino operates under a Curacao eGaming licence. While this licence ensures basic fairness and security, it does not offer the same level of player protection as MGA or UKGC licences. For EU and Nordic players, it is important to note that winnings from Curacao‑licensed casinos may be subject to local income tax. Always consult a tax advisor.
The platform uses 128‑bit SSL encryption to protect your personal and financial data. Independent audits by iTech Labs verify the randomness of games. If you ever feel your account has been treated unfairly, you can escalate to Curacao’s Gaming Control Board or use third‑party mediation services like ThePOGG.
Money In, Money Out
Funding your account and cashing out should be smooth if you follow the rules. The table below outlines the most common methods.
| Method | Min Deposit | Min Withdrawal | Processing Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | $20 | $50 | 3–5 business days | None (casino pays) |
| Skrill | $10 | $30 | 24–48 hours | None |
| Neteller | $10 | $30 | 24–48 hours | None |
| Bitcoin | $20 | $50 | Up to 24 hours | Network fee may apply |
| Bank Transfer | $50 | $100 | 5–7 business days | Possible intermediary fees |
Withdrawals are processed only after full KYC verification. To avoid delays, submit your documents early. The casino reserves the right to request additional proof of ownership for certain payment methods. Maximum withdrawal per transaction is typically $5,000, with a monthly cap of $20,000.
Support Guide
Effective support can resolve most issues quickly. Below are common scenarios and the best channels to use.
- Forgot password: Use the “Forgot Password” link on the login page. A reset email arrives within minutes.
- KYC documents rejected: Contact live chat (available 24/7) to learn the exact reason. Resubmit with clearer scans.
- Bonus not credited: Check if you entered a promo code. If not, reach out to live chat with your deposit receipt.
- Withdrawal pending longer than stated: Allow extra 24h for weekends. After that, email support@luckypays.com with your account ID.
- Game not loading: Clear browser cache or switch to a different browser. If the issue persists, contact live chat.
- Self‑exclusion request: Email the support team from your registered email with the subject “Self‑exclusion”. They will confirm within 24 hours.
Quick Answers
What is the minimum deposit at Lucky Pays?
The minimum deposit is $10 for e‑wallets and $20 for cards and cryptocurrencies.
How long do withdrawals take?
Processing times vary: e‑wallets up to 48 hours, cards 3–5 business days, and bank transfers 5–7 business days.
Are there any withdrawal fees?
The casino does not charge fees, but your bank or payment provider may impose their own charges.
Can I get a lucky pays bonus without making a deposit?
Yes, the casino occasionally offers no‑deposit lucky pays free spins for new players. Check the promotions page.
What wagering requirements apply to bonuses?
Most deposits‑based bonuses have a 35x wagering requirement on the deposit plus bonus amount.
Is Lucky Pays casino licensed?
Yes, it holds a Curacao eGaming licence (number 1668/JAZ).
Does the casino have a mobile app?
There is no dedicated app, but the website is fully mobile‑optimised and works as a progressive web app (PWA) from your browser.
How can I set deposit limits?
Go to “Responsible Gambling” in your account settings. You can set daily, weekly, or monthly deposit limits.
Extra Tips
Responsible gambling tools are essential to keep play enjoyable. Lucky Pays offers deposit limits (daily, weekly, monthly), session time reminders, and reality checks. You can also self‑exclude for a fixed period or permanently. To activate these, visit the “Responsible Gambling” section in your account. Always set a budget before you start and never chase losses. If you feel your gambling is becoming a problem, contact organisations like GamCare or Gambling Therapy.
Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. By following the steps for KYC, understanding bonus mathematics, and using the right support channels, you can enjoy a smooth experience at Lucky Pays casino.