Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. From registration to cashing out, every step matters. We focus on practical calculations and security checks so you never lose a payout.
What You Need First
- A verified email address and a phone number for SMS verification.
- Government-issued ID (passport, driver’s license, or national ID card).
- A proof of address (utility bill or bank statement, dated within 3 months).
- A funded account at Luckystart casino — use a supported payment method.
- A stable internet connection to avoid session timeouts during verification.
- A basic understanding of wagering requirements and bonus terms.
Registration
- Visit the official website and click the Sign Up or Register button. Enter a valid email and a strong password (12+ characters, mix of letters, numbers, and symbols).
- Fill in your personal details: full name, date of birth, and residential address. Ensure the name matches your ID exactly — no nicknames or abbreviations.
- Choose your preferred currency and set your country. If you use a luckystart promo code, enter it in the designated field before submitting.
- Accept the terms and conditions and confirm you are over 18. Submit the form.
- Check your email for a verification link. Click it to activate your account.
- Log in and complete the KYC (Know Your Customer) process by uploading clear photos of your ID and proof of address. This is mandatory before any withdrawal.
Wagering Calculation
Assume you claim a 100% match bonus up to $200 with a 35x wagering requirement on deposit + bonus. You deposit $100, receiving a $100 bonus. Your total wagering requirement is:
Wagering = (Deposit + Bonus) × Wagering Multiplier = ($100 + $100) × 35 = $7,000.
If the game contribution is 100% for slots and 10% for table games, playing $100 on slots counts $100, but playing $100 on blackjack counts only $10. To clear the bonus efficiently, you must spin slot bets totaling $7,000. If your average slot bet is $2, you need 3,500 spins. At a 96% RTP, expected loss during wagering is $7,000 × (1 – 0.96) = $280, so your effective bonus after wagering is $200 – $280 = -$80 (you lose money if unlucky). Always check the RTP of the games you play.
Security
All connections to the casino use 256-bit SSL encryption, protecting your data during transmission. Two-factor authentication (2FA) is available via Google Authenticator or SMS — enable it in your account settings. The platform holds a Curacao eGaming license, which means winnings may be subject to local income tax depending on your country. We recommend consulting a tax advisor. The site is a progressive web app (PWA) — you can launch it from your browser for a mobile-like experience without downloading any app.
Deposits & Withdrawals
| Payment Method | Minimum Deposit | Minimum Withdrawal | Processing Time (Withdrawal) |
|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 3–5 business days |
| Skrill | $10 | $20 | 24–48 hours |
| Neteller | $10 | $20 | 24–48 hours |
| Bank Transfer | $50 | $100 | 5–10 business days |
| Cryptocurrency | $20 equivalent | $50 equivalent | 1–6 hours |
Deposits are usually instant. Withdrawals require KYC approval first — submit documents early. Withdrawal limits: $5,000 per week for most methods. For larger amounts, contact support.
Support Guide
Five common support scenarios and how to handle them:
- Forgot password: Click ‘Forgot Password’ on the login page. Enter your email. Reset link arrives in minutes.
- Bonus not credited: Check if you entered a valid luckystart promo code during deposit. If not, contact live chat with the transaction ID.
- Withdrawal pending too long: Verify KYC status in your profile. If documents are still under review, message support. Otherwise, withdrawal typically takes 1–3 days after approval.
- Game not loading: Clear browser cache or switch to a different browser. The PWA can be reinstalled from the browser menu.
- Account locked: Usually due to multiple login attempts. Use the contact form with a copy of your ID to request unlock.
Need to Know
Is it safe to play at this online casino?
Yes, it uses SSL encryption and 2FA. However, as a Curacao-licensed site, you should check your local tax laws regarding gambling winnings.
Can I use a luckystart promo code after registration?
Promo codes are typically entered during deposit. Some bonuses may be credited without a code — check the promotions page.
What is the minimum withdrawal amount?
Minimum withdrawal amounts vary by method, starting at $20 for e-wallets and $100 for bank transfers.
How long does the KYC process take?
Submitted documents are usually verified within 24 hours, but it can take up to 72 hours during peak times.
Why was my withdrawal rejected?
Common reasons: incomplete KYC, wagering requirements not met, or using an unverified payment method. Check your account messages for details.
Are there casino apps for iOS or Android?
The casino does not have a native app. Instead, it offers a mobile-optimized website that works in any browser — you can add it to your home screen as a PWA.
How do I claim a reload bonus?
Log in, go to the cashier, and select the bonus before depositing. Some reloads require a specific luckystart promo code.
Can I set deposit limits?
Yes, under ‘Responsible Gaming’ in your account settings. You can set daily, weekly, or monthly deposit limits.
Pro Tips
The VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You earn 1 point for every $10 wagered on slots. Bronze requires 0 points, Silver at 500 points, Gold at 2,000, and Platinum at 10,000. Points reset after 90 days of inactivity. Rewards include cashback up to 15% (Platinum), faster withdrawals, and a personal account manager. Always opt into the VIP program to start accumulating points from day one.
Remember: responsible gambling means staying within limits. Use the tools provided to keep your play enjoyable.